FAQ’s

What is an autopsy fee?
This is the diagnostic fee of $29 – 89 based on the device however if we do go ahead and repair your computer it is waived. Please call and a geek will be able to address your concerns immediately.

What if the problem you fixed reappears?
We want to make absolutely certain you’re satisfied with the service you are given. That’s why you’ll actually receive a call from us instead of the other way around. A geek will follow up with you shortly after you receive service to make sure everything is still working OK. If there is still a problem, you are covered under our 30 day service guarantee. So if your computer isn’t working right after the fix, or if the problem comes back, as long as its within 30 days, you can bring it back in and we’ll make sure that whatever the glitch is gets resolved.

Forms of payment
Any Mac or PC repair/ support service in this day and age should take all forms of electronic payment. Here at SecuritEase we take all major credit cards, cash and the occasional gold bar even BitCoin

What does your in-store warranty cover?
Our warranty covers all parts and labor due to any manufacturer’s defect, power surge or electronic failure. The warranty does not cover viruses or software compatibility.

Does SecuritEase repair more than just desktop computers?
YES! We repair pc and Mac Laptops, iPads and other tablets, as well as iPods and some phones. If you are curious about whether we will repair your device, give us a call